Returns:
We offer Hassle-Free Shopping, Fast Free Shipping, 60-Day Easy Returns!
ABOUT RETURNS (please read): We are happy to inform you that most returns may not be necessary but a photo of the product received simply emailed to us at support@mykihome.com. Quick and Easy resolution in your favor may be offered.
Our intention here at MyKIHome.com is that you receive goods exactly as described but, if you do need to make a return, we would go above and beyond to make it hassle-free. We offer 60 days to return any products.
If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our “Damages” terms above. For both defective and damaged products, claims must be reported to us within 7 days of delivery. Any claims made after this 7 day period can not be accepted and returns must be complete within 60 days.
Returns for other reasons must be made within 60 days, freight paid, and with an appropriate Return Merchandise Authorization (RMA#). The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition (20% restocking fee may apply). There is no restocking fee if an order is placed for an exchange or replacement of equal or greater value. Otherwise, you may also choose a Store Credit.
Returns must be sent to the address specified in the RMA#. Any items returned to MyKIHome.com without express approval cannot be accepted and will be refused.
Unfortunately, we cannot accept returns from Canada, Custom, and most Made-to-Order items.
Items that have been installed or assembled, or that have been modified or altered in any way, are not returnable.
RMA#
A Return Merchandise Authorization Number must be obtained from us before returning any item. Return goods must be shipped to the appropriate manufacturer's warehouse where it originally shipped from. Goods returned to our office address without approval will not be accepted and will be returned to you.
Cancellations:
You may cancel any order (except Made-To-Order or custom orders) without charge or penalty as long as the order has not already shipped. Unfortunately, since the cost has been incurred, any item that has already been shipped cannot be canceled and, if returned, will be subject to a restocking fee and shipping costs. Because of costs incurred, Custom, Special Order, and Made-To-Order goods may not be canceled after three days.
Replacements:
If you have received a defective item and need to have it replaced, please DO NOT file a return authorization request but simply email us with details about the problem so we can take the matter up with the manufacturer. In most cases, the manufacturer may not require the product(s) to be returned but the picture(s) of damages MUST BE provided. Also, it is absolutely critical that the RETURN TRACKING information emailed to us immediately after an item is shipped back. We are in a remote location from all our suppliers and will not have access to any returns. *Important: if the return tracking is not provided, you WILL NOT receive the refund.
Exchanges:
Customers are extremely important to us and we strive to assist them in all possible reasonable ways, but we are unable to process an exchange for a different item. If you would like to receive an item other than the one you are returning, please request a refund and place a new order for the item you desire. We assure you that your new order will get fulfilled quickly and efficiently.
Damages:
Shipping damage is rare but, unfortunately, it happens. However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 7 days from receipt of packages. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage by email to support@MyKIHome.com or by phone at 1-469-452-0003 and we will be ready to assist. If a product has been damaged in transit, we will provide a replacement or a refund.
Most orders will not require a signature upon delivery but if a signature is requested please be sure to fully inspect the contents of your packages before signing for the order, even if the packaging seems in good condition. There may be hidden damages to the contents. Be sure to advise your family members or agent who may accept delivery on your behalf to do the same. If you do not have time to inspect your order upon delivery, if the delivery person does not give you the opportunity to inspect the goods upon delivery, or if you suspect possible damage, write "Un-inspected, possible damage" above or near your signature.
Also, please be aware that, when you sign for a package, you are signing a document transferring ownership to you; that states you have inspected the shipment and that it is in good condition. As such, if any of the above conditions apply, please be sure to include "Un-inspected, possible damage" above or near your signature so that we can assist in a speedy resolution. Damage claims with Freight Carriers may only be made by the owner. So, if you do sign for a package and later realize it has been damaged in the shipping process, as the owner, you will need to file a claim with the freight company yourself and MyKIHome.com will be unable to help. However, we can help file a claim if signed with "Un-inspected, possible damage" as described above.
Defects:
Must be reported within 10 days of delivery. If you intend to store an item for later use you should unpack it and examine for possible defects. Please report any defect by email to support@mykihome.com or by phone at 1-469-452-0003