We want you to love your purchase, but if something isn’t right, our goal is to make the return or replacement process as easy as possible.
⏳ Return Window
We offer 60-day returns from the date of delivery. To initiate a return, please contact us at support@mykihome.com.
✅ Return Eligibility
- Item must be in unused condition, with all tags, in the original packaging.
- Include proof of purchase (receipt or order number).
- Return must be approved before shipping. Items sent back without prior approval will not be accepted.
📍 Return Address
Once approved, items must be sent to the return address provided in the return instructions or RMA#. Our standard return address is:
Kitchen Inventions Returns Department
14333 FM 121 Unit 15
Van Alstyne, TX 75459
United States
📦 Condition & Restocking
- All returned items are inspected upon receipt.
- Returns must be in re-saleable condition. Items that are used, installed, altered, or incomplete may be rejected and/or subject to a 20% restocking fee.
- Restocking fees are waived if exchanging for an item of equal or greater value.
📷 Quick Resolutions
For faster resolutions, especially for damaged or defective items, simply email us a photo of the issue as soon as possible. We may resolve such issues without requiring a physical return.
🚚 Damaged Items
- Shipping damage must be reported within 7 days of delivery.
- Inspect your package upon delivery. If you're unable to inspect, sign as "Un-inspected, possible damage".
- If reported promptly, we will replace or refund damaged items at no cost.
⚠️ Important Exclusions
- Returns are not accepted for custom, made-to-order, or installed items.
- Gift cards and items shipped to Canada are non-returnable.
- Sale items are final sale and non-returnable.
🔄 Exchanges
We do not offer direct exchanges. Please return your item for a refund and place a new order for the desired product.
📧 Refund Process
- We will notify you once we’ve received and inspected your return.
- If approved, your refund will be processed to your original payment method within 10 business days.
- If 15 business days have passed and you haven’t received your refund, please contact us.
🇪🇺 EU Customers: 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, and with proof of purchase.
📞 Contact Us
For all return, refund, or damage-related questions, reach out to us at:
- Email: support@mykihome.com
- Phone: 1-469-452-0003