Hailo LivingStep Comfort Plus Aluminum Folding Stepladder Two Extra Large Steps

To save time and unnecessary cost, all orders are Drop shipped directly to you from our manufacturers/partners/suppliers’ 46 warehouses logistically located throughout the USA.  We are proud to save you money by offering fast free shipping on all products (Contiguous USA only). There are a numerous isolated areas of the US that require us to make special shipping arrangements. If you wish to have your order delivered to one of these unique locations, please contact our customer care team and they will be happy to assist you in obtaining a shipping quote.

Shipping:
To save time and unnecessary cost, all orders are Drop shipped directly to you from our manufacturers/partners/suppliers’ 46 warehouses logistically located throughout the USA.  We are proud to save you money by offering fast free shipping on all products (Contiguous USA only). There are a numerous isolated areas of the US that require us to make special shipping arrangements. If you wish to have your order delivered to one of these unique locations, please contact our customer care team and they will be happy to assist you in obtaining a shipping quote.

Ground Service:
Most orders are shipped via UPS, FedEx, OnTrac, USPS and most will not require a signature upon delivery. If a signature is requested please be sure to fully inspect the contents of your packages before signing for the order, even if the packaging seems in good condition.

Freight Carrier (by Truck):
If your order ships by truck, a representative from the freight company will contact you by phone to arrange the delivery, usually within a specific four-hour time period. Please be aware that all freight (truck) deliveries are to the curbside only and you will be required to provide assistance to the driver to unload your shipment from the truck. Please keep in mind the weight and size of your delivery as additional helpers may be needed to unload and transport your packages. If you are unable to provide assistance, it may be necessary for the driver to use a tailgate lift at an extra charge. As with all deliveries, please thoroughly inspect the contents of all packages for damages before signing for the delivery. When signing for your package, please write "'uninspected', possible damage" near your name when signing for it so that we may help file a claim for you if there is concealed damage.

Order Pick-up:
We are now open to the public at our warehouse showroom by appointment or/and products can be picked up at our "WILL CALL" warehouse area in Van Alstyne, Texas.

B2B Special for contractors, builders, designers, trade partners, etc. - additional discounts available and applied. Some information and registration maybe required. Please contact us for assistance and your trade partner additional discount.

Order Processing:
We process all orders on a daily basis (excluding weekends and holidays). The tracking numbers will be manually uploaded within 24-48 hours afterward and you may or may not get an additional email from us. Please, be patient and wait another day before contacting us. Most of our orders ship within 2-4 business days (excluding weekends and holidays). 

Order Tracking:
All orders are Drop Shipped by different manufacturers and 86 of their affiliate warehouses/distribution centers throughout the USA. Once the order has shipped, the tracking information will be manually uploaded within 24-48 hours so you will always have the status of your order. However, some delays are possible. Please, be patient and wait another day before contacting us. If you have any additional questions, please don’t hesitate to contact us by email or phone at 1-469-452-0003.

Shipping Times:
We process orders daily and ship times are typically 2-4 business days. Since our suppliers use 86 USA locations, at times you may receive your order within 3 days or less. When you place an order we advise you, in good faith, of expectations and we will let you know if we are subsequently made aware of any unforeseen delay. However, any item that has already shipped cannot be canceled and, if returned, will be subject to a restocking fee. Shipping times for Made-to-Order, Custom, and Special Order items may vary from our quoted time. Sometimes they will ship sooner and at times later than expected. 

Alaska, Hawaii, Puerto Rico & International Shipping:

Shipping charges on orders delivered outside the 48 contiguous United States and Canada are calculated on a case-by-case basis. Please contact us via support@MyKIHome.com or 1-469-452-0003.  

Expedited Shipping:
Due to the current events of Covid-19 and high cost, at this time we do not offer expedited shipping service including overnight, 2nd day, and 3rd day. However, Real-time expedited shipping quotes may be available on a case-by-case basis. Please contact us via support@MyKIHome.com or 1-469-452-0003.

Inclement Weather Advisory:

Deliveries may occasionally be delayed due to inclement weather (snowstorms, etc.), including natural disasters. Please check directly with the delivery carrier for your order if your package has been delayed. MyKIHome.com is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions, and we will not issue refunds (full or partial) should these circumstances arise.