Hailo LivingStep Comfort Plus Aluminum 3-Step Folding Stepladder with high Curved Safety bar and Storage Tray

To save time and unnecessary cost, all orders are Drop shipped directly to you from our manufacturers/partners/suppliers’ 46 warehouses logistically located throughout the USA.  We are proud to save you money by offering fast free shipping on all products (Contiguous USA only). There are a numerous isolated areas of the US that require us to make special shipping arrangements. If you wish to have your order delivered to one of these unique locations, please contact our customer care team and they will be happy to assist you in obtaining a shipping quote.

📦 Shipping Overview

To save you time and money, all orders are drop shipped directly from our manufacturers, partners, and suppliers across 46 strategically located warehouses throughout the United States. We proudly offer fast, free shipping on all products within the continental USA.

Please note: Certain remote or isolated areas may require special shipping arrangements. If your delivery address falls within one of these regions, please contact our Customer Care Team for a custom shipping quote.

📮 Ground Shipping

Most orders ship via UPS, FedEx, OnTrac, or USPS. In general, no signature is required upon delivery.

If a signature is requested, please inspect the contents of the package thoroughly before signing, even if the box appears to be in good condition.

🚛 Freight (Truck) Deliveries

• A representative from the freight carrier will contact you in advance to schedule delivery (typically within a 4-hour window).
• All freight deliveries are curbside only.
• Customer assistance is required to unload the items. Consider the size and weight of your shipment when arranging for additional help.
• A tailgate lift may be available for an extra charge if needed.

Important: Always inspect your items before signing. If inspection isn't possible at the time of delivery, sign with the note:
"Uninspected – possible damage"
This helps us assist you in filing a claim for any concealed damage.

🏢 Local Pickup & Showroom

We welcome you to schedule an appointment to visit our warehouse showroom in Van Alstyne, Texas. Alternatively, you may pick up products at our WILL CALL area.

🛠️ Trade Discounts for Professionals

We offer exclusive discounts to contractors, builders, interior designers, and trade partners. Some registration and verification may be required. Please contact us to learn more about these B2B benefits.

🔄 Order Processing

• Orders are processed daily (excluding weekends and holidays).
• Tracking numbers are manually uploaded within 24–48 hours after shipping.
• Most orders ship within 2–4 business days.

Please allow up to 48 hours before reaching out for tracking updates.

📦 Order Tracking

As we drop ship from over 86 distribution centers, tracking may vary. Once your order ships, we’ll upload the tracking details within 24–48 hours. Delays can occasionally occur — your patience is appreciated.

If needed, contact us at 📧 support@MyKIHome.com or ☎ 1-469-452-0003.

⏱️ Estimated Shipping Times

• Most items ship within 2–4 business days.
• With multiple U.S. supplier locations, some orders arrive within 3 days or less.
• We will notify you of any unforeseen delays.

Note: Orders that have already shipped cannot be canceled. Returned items may be subject to a restocking fee.

Made-to-order, custom, or special-order products may require additional lead time.

🌍 Non-Continental U.S. & International Shipping

Orders shipping to Alaska, Hawaii, Puerto Rico, or international destinations are quoted on a case-by-case basis.

Please contact us via 📧 support@MyKIHome.com or ☎ 1-469-452-0003 for assistance.

🚀 Expedited Shipping

At this time, we do not offer expedited shipping (overnight, 2nd-day, or 3rd-day) by default due to high costs.

However, real-time expedited quotes may be provided upon request. Contact us for details.

🌧️ Weather & Delivery Delays

Shipping may occasionally be delayed due to inclement weather or natural disasters. For the latest delivery status, please check directly with the shipping carrier.

MyKIHome.com is not responsible for delays caused by weather or carrier service disruptions, and refunds will not be issued in these cases.